Refund Policy for Sailing Tickets
We have a 24-hour cancellation policy for public sail reservations and tickets. You can cancel your reservation up to 24-hours prior to sail time without any penalty. If you cancel after 24-hours your tickets are non-refundable and your reservation cannot be rescheduled because your space is being guaranteed at the event. There are instances where we have a longer than 24-hour cancellation window. If this is the case, it will be stated in the description of the trip and that will take precedence over the 24-hour requirement. We reserve the right to modify or cancel reservations, as necessary. Under such circumstances, we will offer the opportunity to reschedule or provide a full refund.
Activity may be cancelled due to severe weather. The activity usually runs in light rain and other moderate weather conditions, but the seller, the Schooner Ardelle, may cancel the activity up to the sail time in the event of severe or unsafe weather conditions. If the seller cancels the event, ticket-holders will be allowed to reschedule tickets (subject to availability), receive credit for a future event or a refund of their ticket purchase. If we cancel the event, we will post the information online at www.schoonerardelle.com/cancellation.
All participants are required to have tickets for a sail. Our boat is United States Coast Guard documented for a certain amount of passengers and we cannot exceed the capacity. This means that all passengers including infants and toddlers must have a ticket.
Individuals holding trunnel tickets may redeem these using the on-line reservation system or at the dock. If redeemed at the dock, space is available on a first come, first serve basis. As noted above, if the boat is sold out we may not be able to honor the trunnel ticket because our Coast Guard certification limits our number of passengers.
Because New England weather forecasts are not entirely reliable, we don’t usually cancel trips based solely on the forecast. The captain decides whether or not to sail very close to departure time. Thunderstorms and steady rain may cause a trip to be canceled.
What to Bring
It’s cooler out on the water, so bring a sweatshirt or windbreaker. Dress shoes or high heels are not ideal for boating — we recommend sneakers, sandals, or boat shoes. Cameras, sunglasses and sunscreen are also recommended. Snacks, water and soda, and beer and wine are available for purchase. There is a restroom (called a “head” in nautical terms) on board. It is below decks, via a steady boat ladder, so persons with limited mobility may want to use the Maritime Gloucester restrooms before departing.
What not to Bring
Due to our liqour license we are required to provide and serve any alcoholic beverages consumed aboard the vessel. No alcoholic beverages are permitted to be carried aboard by passengers. Passengers are welcome to bring their own food and soft drinks.
NO ILLEGAL DRUGS are allowed aboard the vessel in compliance with the United States Coast Guard zero tolerance policies. This includes cannabis and all cannibis products as prosribed by Federal law.
Service Animals and Pets
Trained service animals as defined by the ADA are allowed/welcomed aboard. For the safety and comfort of all of our passengers we do not allow any other animals or pets.
We are sorry, but the Ardelle is not wheelchair acessible. To board the vessel there is a sloped gangway leading to floating dock and several steps up to the rail of the vessel and several steps down to the deck. Our crew is happy to allow advanced boarding and priority seating to passengers with impaired mobility, please call or email ahead to let us know. If you are unsure if a member of your party will be able to board the vessel with assistance, please call us at our main number 978-290-7168. We will be happy to meet you at the vessel and work with you to explore options.
Seasickness is rarely a problem on large schooners and we sail in relatively calm waters close to shore. However, those prone to motion sickness may wish to take some Dramamine half an hour before sailing.
We are easily reached by Routes 127, 128 or 133. Those arriving on Cape Ann via Rte. 128 can exit at the end of Rte. 128 and take a right onto Main Street. Go about one mile (stay to your left as the road turns into Rogers Street) and Harbor Loop will be a left hand turn. We are on the water adjacent to the U.S. Coast Guard Station. The address is 23 Harbor Loop. The Ardelle is berthed at the dock behind the Maritime Gloucester Visitor Center.